The Visitor Services Coordinator role  in  Warehouse421 combines customer service, which is the main focus of the job and handling front house operation and administrative duties related to the space. The VSC is responsible for delivering excellence in customer service in a broad range of front-of-house operations including booking and ticketing , visitor and customer service for public programs as well as supporting the operational delivery of public and private events.

Specification

Knowledge & Qualifications:  a minimum of a bachelor’s degree in communication, Arts related major, education, or tourism and hospitality. A good level of standard of written English and numeracy. 

Skills & Experiences : Basic Information Communication Technology skill this includes Microsoft Word, Excel, Outlook, programmes such as Calendly, Fetcher, Google Drive etc. Present strong communication skills in Arabic and English. Presents work experience of a minimum of 2 years in Visitor Service Coordinator, Customer Service-related position. Experiences should include a role that involves dealing directly with the public,this could be paid and/or voluntary and is not limited too, but could include settings such as a museum, school, and cultural sites and preferably in the Arts, Culture or Tourism sector.

Personal attributes : Friendly and motivated with a positive attitude,proactive and open to learning and gaining knowledge in relevant areas, adaptable to sudden situation changes and willing to work on different tasks as and when required. Self-motivated, creative individual competent in prioritizing and working without supervision. Also, has an interest to learn about Warehouse421 exhibitions and programs and to share this with our visitors. Presents an interest in the Arts and Design.

Requirements that are expected from applicants

Delivery of g excellent customer service with a good understanding of what this looks like, and the ability to meet the needs of different groups

Excellent communication skills with the ability to deliver information to the visitors in an effective and informative way

Organised, self-motivated and proactive with a flexible and collaborative approach, continually looking to develop skills, displaying a willingness to help others and support wider team activities as required

Excellent problem solving skills, with the ability to adapt and respond to changing needs and priorities.

Main Duties and Responsibilities

Provides all the necessary information to the public (visitors to the space and those who inquire about it over phone or email) under the management of Warehouse421 core team members, including but not limited to: Exhibitions, Public Programs, Retails shop - Dukkan421, and Educational Programs of Warehouse421

Provides assistance to all visitors professionally to ensure their visitor experience journey is met to the highest standards, by  providing relevant information regarding the site's amenities, exhibition hours, and gallery protocols

Delivery of  tours related to Warehouse421 Exhibitions post attending  Exhibition Trainings

Oversees workshop logistics both onsite and online with the support of Warehouse421 Program Coordinator As well as  ensure bookings and shipments related to public programs are confirmed and delivered prior to the program

Manage visitor bookings through application and ensure documentation of attendance per month; this includes exhibition visits, and program attendance

Manage all communication via telephone and emails, while ensuring professional and efficient communication following Warehouse421 guidelines and logging requests 

Perform clerical and administrative support such as office work this includes document encoding, scanning, photocopying, archiving, etc.

Record and prepare necessary reports including sales report, inventory report, visitor summary, etc.

Attend Professional Development Training by Warehouse421 on Exhibition Program, Public Program and how to deal with visitors

Ensure to maintain a professional outlook to the reception and visitor area

Perform other necessary tasks as assigned by Warehouse421 management team 

Perform CAFM operations tasks as required by third party management

Application Process

This role is a full time Warehouse421, hiring and onboarding process will be done through a third party.

Applications are accepted through Submittable, and will require the following materials:

Resume

Cover letter

List of relevant Previous Experience in Cultural Institution if applicable

Recommendation Letter

Apply through this link: https://warehouse421.submittable.com/submit